Booking Conditions

Your contract is with
Jeffersons Limited
(Company Number 4327734)
trading as Aspire Holidays.
Our ATOL number is 5769.

1. Booking Conditions These Booking Conditions set out the terms on which you contract with us and our obligations to you. No verbal discussions that take place can override or vary the terms of these Booking Conditions unless we confirm them in writing to you or your travel agent. It is important that you read these Booking Conditions carefully as you will be irrevocably bound by them when you contract with us.

2. Your Holiday Contract You can book holidays and take up offers advertised on this website if they are still available. When you make a booking you guarantee that you have the authority to accept and do accept these Booking Conditions on behalf of yourself and everyone in your party. The person in whose name the booking is made must be 18 or over. A contract will exist only upon the issue of our confirmation invoice. The contract between us is governed by and construed in accordance with English law and is subject to the jurisdiction of the English Courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there.

3. Your Holiday Price When you (or your travel agent on your behalf) make a booking with Aspire Holidays, a minimum deposit of 10% (minimum £200 per person) of the total holiday cost must be paid on completion of your booking. However, the full amount is payable for all bookings made within 8 weeks of departure. If the booking is not accepted then the deposit will be refunded. In the event that your balance is not paid within 8 weeks of a departure we reserve the right to cancel your holiday and the deposit will be forfeited.

NOTE: A selection of our airline fares require full payment at the time of booking and also carry a 100% cancellation charge. If this is the case we will advise you at the time of booking. Aspire Holidays reserves the right to pass on credit card charges for holiday balance payments.

We will not treat a payment as having been made unless we receive cleared funds. If you are paying by cheque, please allow sufficient time for your cheque to reach us and to clear. We are not responsible for postal delays. We charge an administration fee of 2% of the payment if you pay by credit card. This is to cover our cost to the issuer of the credit card.

If your booking is made through a travel agent, all monies paid to the travel agent are held by him on our behalf at all times. For bookings made within 8 weeks of the departure date, we must receive written confirmation that your travel agent has received full payment when the booking is made. Any travel agent requesting that you pay otherwise in accordance with these terms and conditions and, in particular, requesting the balance of monies in advance of 8 weeks before the departure date, will hold such monies on behalf of Aspire Holidays until such time as payment is due under these terms and conditions.

Prices in this website are per person (unless otherwise stated) and were calculated on the basis of known costs at the time of publishing this website using current rates of exchange. We or your Travel Agent will be able to confirm the up to date price of the holiday and any other services advertised on this website that you choose before confirming you booking. We reserve the right to vary the price shown on your confirmation invoice due to (i) transportation costs (including the cost of fuel); or (ii) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) currency exchange rate changes. Where the variation is small, i.e. up to an amount equal to 2% of your booking arrangements, we will absorb that increase. The surcharge excludes insurance premiums or any amendment changes. Only amounts in excess of 2% of your booking arrangements will be surcharged. Where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agent's commissions. If the surcharge means paying more than 10% of your booking arrangements, you will be able to cancel your booking arrangements with a full refund of monies paid except for any amendment charges. We will consider refunds of insurance premiums if you are able to show to our satisfaction that you are unable to transfer or re-use your insurance policy. If you wish to cancel your booking arrangements for this reason, you must exercise you right to do so within 14 days from the issue date printed on our final invoice showing the surcharge. Where you do chose to cancel your existing booking arrangements for this reason, you would be entitled to accept from us an offer of alternative arrangements if we are able to do so. In either case, whether you accept an alternative holiday from us or cancel your booking arrangements you will be entitled to the compensation for Major Change set out at Clause 6 below. In no circumstances will we seek a surcharge from you within 30 days of your departure date.

If any change in our costs would cause a reduction in the price of your booking arrangements, we do not make refunds of amounts less than 2% of the price of your booking arrangements, but we will refund in full amounts exceeding such 2% after deducting an administration charge.

Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact of the price of your booked arrangements due to contractual and other protection in place.

4. If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your booking arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible to do so. Any request for changes must be made in writing by the person in whose name the booking was made at least 56 days before departure. This must be accompanied by a payment of £50.00 to cover our administration costs. If we are unable to make the change that you have requested we will refund the £50 to you. You must also pay any costs and charges incurred or imposed by any of our suppliers in making the change requested. Please note that airlines will normally refuse amendments to your return flights except on payment of a fee, which varies from airline to airline. If you are prevented from travelling, you may be able to transfer your booking arrangements to another suitable person. You and that other person will be liable equally for the price of the booking arrangements or any balance outstanding and, in addition, any costs that we incur in making that transfer. If you are prevented from travelling and wish to transfer your booking arrangements you must notify us in writing no later than 56 days before your departure date and let us know the reasons why you wish to transfer your booking arrangements. If we receive notification after that time, we will not be able to transfer your booking arrangements.

AMENDING YOUR BOOKING WHILST ABROAD
We regret that no credit or refund will be given for any unused services provided in the cost of your holiday. If you decide to alter your booking arrangements whilst abroad this is your own responsibility, not that of Aspire Holidays or the local agents.

NOTE: Certain booking arrangements (eg Apex tickets, Cruises, Villas and Hotels during certain periods, may not be changeable after a reservation has been made and any alteration may incur a cancellation charge of up to 100% of that part of the booking arrangements.

5. If You cancel Your Holiday You, or any member of your party, may cancel your booking arrangement at any time. We must receive written notification from the person who made the booking (or your travel agent on your behalf) and the cancellation will not be effective until we receive such notification. Since we incur costs in cancelling your booking arrangements, you will have to pay the applicable cancellation charges as follows:

Period before departure date that written Instruction is received:	Cancellation charge:
56 or more days	Deposit only
55 - 43 days	30% of total holiday cost
42 - 27 days	60% of total holiday cost
26 - 14 days	75% of total holiday cost
13- 3 days	90% of holiday cost
2 - departure	100% of holiday cost
NB: If the reason for your cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges.

6. If We Change or Cancel Your Booking If We Change or Cancel Your Booking It is unlikely that we will have to make any changes to your booking arrangements, but we do plan our holidays many months in advance. Occasionally, we may have to make changes and we reserve the right do so at any time. Most of these changes are minor and we will advise you or your travel agent at the earliest possible date. We also reserve the right in any circumstances to cancel your booking, for example, if the minimum number of clients required for a particular booking arrangement is not reached, we may cancel it. We will not cancel your booking, however, less than 8 weeks before your departure date, except for reasons of force majeure or your failure to pay the final balance on time.

Flight timings and the airlines mentioned on this website may be subject to change. Such a change is deemed to be a minor change. Other examples of a minor change include: alteration of your outward/return flights by less than 12 hours, changes of aircraft type, change of accommodation to another of the same standard.

Flight timings and the airlines mentioned on this website may be subject to change. Such a change is deemed to be a minor change. Other examples of a minor change include: alteration of your outward/return flights by less than 12 hours, changes of aircraft type, change of accommodation to another of the same standard. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. A major change comprises (1) a change of departure airport (except between Gatwick, Stansted, Luton or Heathrow); (2) alteration of your outward/return flights by more than 12 hours; (3) changes of resort, or reduction in the standard of your accommodation. If a major changes occurs, you will have the choice of either: (a) accepting the new arrangements; (b) taking another holiday from us of comparable standard if available (we will refund any price if the alternative offered is of a lower value); or (c) cancelling your booking. In the case of (c) you will receive a full refund of all monies paid. In addition, if we have to cancel or make a major change 8 weeks or less before departure, we will pay you compensation as set out below, if appropriate, unless the major change is due to reasons of force majeure

More than 56 days before departure date	Nil
56-30 days	£50.00
29-15 days	£75.00
14-0 days	£100.00

Force Majeure: : This means that we will not pay you compensation if we have to cancel or change your booked holiday arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, but are not limited to, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

7. If You Have a Complaint If you have a complaint you must report it immediately and directly to the supplier (eg. Hotelier) and the emergency contact numbers supplied with your travel documents. If you fail to follow this procedure this may reduce your rights under this contract, as we will have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to complain, full details must be received in writing to Our Customer Services, Aspire Holidays, Mill House, Millers Way, London, W6 7NH, within 28 days of your return.

8. Our Liability to You We accept responsibility for ensuring that your booking arrangements are supplied as described on this website. If any part of your booking arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your booking arrangements. Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of three times the costs of your booking arrangements.

(ii) We will be responsible if you or any member of your party suffers death, or personal injury because of our negligence acts or that of our employees, agents, suppliers or sub-contractors, whilst they are acting within the scope of, or in the course of their employment in the provision of your booking arrangements. Accordingly, we will pay to you such damages as might be awarded in such circumstances under English law. We will not be responsible where the death or personal injury is: (i) due to your own acts or defaults; (ii) due to the acts or defaults of a third party not connected to the provision of your booking arrangements; (iii) due an event that was unforeseen and could not be forestalled by us our employees, agents, suppliers or sub-contractors even with all due care.

(iii) For travel by air, sea or rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international Convention, copies of which we will provide to you on request.

In return for our accepting the responsibility above, you agree to:

(i) notify us of your claim within 28 days of your scheduled date of return;

(ii) assign to us or our insurers any rights you may have against a third party in respect of the claim;

(iii) give us your full co-operation if either we or our insurers wish to enforce any rights against any third party in respect of your claim.

9. Personal Injury Unconnected With Your Booking Arrangements If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your booking arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to us. We limit the cost of our assistance to you or any member of your party to £5,000

10. Conditions of Carriage The Contractual terms of the companies that provide the transportation for your booking arrangements will apply to this contract. You may ask for copies of the relevant conditions of carriage from our offices.

This website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your booking arrangements.

Please note that in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

11. Your Responsibility It is your responsibility to ensure that you obtain any passports, visas, health certificates, international driving licences and other documents required for the holiday and to ensure that these are in order. We will not be liable for any loss you may suffer because of a failure to do this.

You must arrive at the times and places stipulated for your departure and return. We will not be liable for any loss that you may suffer because of a failure to do so.

WARNING: We reserve the right to terminate your holiday with immediate effect, without notice, if your or your party's behaviour is disruptive in any way or affects the enjoyment of other holidaymakers. The Captain of an aircraft has an absolute right to refuse boarding to any person, whose behaviour is likely to endanger the aircraft or who is unacceptably under the influence of alcohol or drugs. If you are denied boarding on your outward flight for this reason, we will treat this as cancellation by you and you will be liable to pay by way of cancellation charge 100% of the cost of your holiday.

12. Your financial protection The air holiday package for aspire holidays shown are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5769. Please see our booking conditions for more information. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 5769. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

13. Insurance We cannot stress enough the importance of your taking out adequate holiday insurance against cancellation, unexpected curtailment of your holiday, medical expenses arising abroad, loss or damage to luggage and claims that may be brought against you. We have negotiated a special rate arranged with Rock Insurance Services Ltd. If you decide to arrange your own insurance, we insist that you take out a comparable cover.